LÚMENA Medical Wellness (“LÚMENA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and health information you provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with our team, schedule services, or receive treatments.

By accessing our website or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

Scope of This Policy
This Privacy Policy applies to information collected through:
• The LÚMENA Medical Wellness website  
• Appointment scheduling platforms  
• In-person services or mobile concierge visits  
• Telehealth or virtual consultations when appropriate  
• Phone calls, SMS text messaging, and email communications  
• Intake forms, consent forms, and medical questionnaires  
• Social media or marketing interactions  

This policy applies to all services offered by LÚMENA Medical Wellness, including but not limited to:
• IV hydration therapy  
• Injectable vitamin therapies (IM injections)  
• NAD+ therapy  
• Recovery and wellness therapies  
• Aesthetic treatments including Botox® and dermal fillers  
• Hormone replacement therapy  
• Medical weight management services  
• Concierge mobile wellness services  

Information We Collect
We may collect personal and health information that you voluntarily provide when scheduling services, completing forms, or receiving treatment.

This may include:
• Full name  
• Email address  
• Phone number  
• Date of birth  
• Address or service location  
• Emergency contact information  
• Health history and medications  
• Allergies and relevant medical conditions  
• Treatment preferences  
• Appointment information  
• Payment and billing information  

Health-related information may be collected to determine whether services are appropriate and safe.

Information Collected Automatically
When you visit our website or use digital platforms, we may automatically collect technical information such as:
• IP address  
• Device type and operating system  
• Browser type  
• Website pages visited  
• Time spent on pages  
• Referral sources  
• Cookies and website analytics data  
This information helps improve website performance and user experience.

How We Use Your Information

Information collected may be used to:
• Schedule and manage appointments  
• Provide consultations and wellness services  
• Determine eligibility and safety for treatments  
• Maintain medical documentation when necessary  
• Process payments and maintain billing records  
• Send appointment reminders or service updates  
• Respond to inquiries or customer support requests  
• Improve our website and service experience  
• Comply with medical, legal, and regulatory requirements  

Communication and Messaging
By providing your phone number or email address, you may receive communications such as:
• Appointment confirmations  
• Appointment reminders  
• Follow-up instructions  
• Service updates  
• Wellness announcements or educational information (if you opt in)

You may opt out of marketing communications at any time. To stop receiving text messages, reply STOP to any SMS message.

Sharing and Disclosure of Information
LÚMENA Medical Wellness does not sell, rent, or trade personal information.

Information may only be shared when necessary to operate our services.

Service Providers
We may share information with trusted third-party vendors that support business operations, including:
• Scheduling platforms  
• Payment processors  
• Electronic medical record systems  
• Website hosting services  
• Communication platforms  
These providers are expected to maintain appropriate privacy and security protections.

Messaging Services
We may share limited information with vendors who assist with delivering SMS or messaging services.
Text messaging opt-in data and consent will not be shared with third parties for marketing purposes.

Legal Compliance
We may disclose information if required by law, including requests from:
• Law enforcement  
• Courts or subpoenas  
• Regulatory authorities  

Information may also be disclosed when necessary to protect the safety, rights, or property of LÚMENA Medical Wellness, our clients, or our staff.

Business Transfers
If LÚMENA Medical Wellness undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

Data Retention
We retain personal and health information only as long as necessary to:
• Provide services  
• Maintain records  
• Comply with legal requirements  
• Resolve disputes 
• Enforce agreements  

De-identified or aggregated information may be retained for operational or analytical purposes.

Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

While we take appropriate precautions to protect information, no electronic system can guarantee complete security.

Health Information and Medical Privacy
Health information collected through LÚMENA Medical Wellness may be protected under applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). When applicable, patients will receive a separate Notice of Privacy Practices describing how protected health information may be used and disclosed.

Children’s Privacy
Services provided by LÚMENA Medical Wellness are intended for individuals 18 years of age or older unless otherwise permitted by a licensed provider with appropriate consent.
We do not knowingly collect personal information from minors without authorization.

Cookies and Website Tracking
Our website may use cookies or similar technologies to:
• Improve website functionality  
• Remember user preferences  
• Analyze website traffic  
• Enhance user experience  

Users may disable cookies through browser settings, although certain features of the website may not function properly if cookies are disabled.

Updates to This Policy
LÚMENA Medical Wellness may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of our services indicates acceptance of the updated policy.